The final prototype service was running for more than two months and over 25 people who are experiencing or have experienced homelessness have participated in its testing and have given us feedback. We have discovered many examples of the real and potential benefits of using the service. These range from receiving practical information to gaining emotional support from other users and the general public.
Below are some important postive outcomes we observed:
• One user received a message informing him of the availability of free eye-tests. He used the contact number, booked an appointment and now has glasses.
• One user tweeted about looking for odd jobs because he needed to raise funds for his visa application. He worked for few days wallpapering a house, which was offered from an individual following the service.
• One user applying to be a Big Issue dealer decided not to when he was asked to pay £15 for the required jacket. He tweeted his frustration and one individual responded that it was a deposit rather than payment. He returned, got his jacket and is now a Big Issue dealer.
•Numerous supportive conversations between homeless users were observed including messages discouraging one user from begging.
Here are testimonials from our participants who have used the service for more than 2 months. Each has given their consent for us to share their video online.